You want to move up the ranks of masterful communication, you have to watch what you say to others. Not just in the showpieces of communication such as a presentation, a memo, or a meeting, but in everyday interaction. Learn these 7 rules and you can quietly and unobtrusively become a master of interpersonal relationships.
1. Be kind. No matter what you say or how you say it, at bottom your communication will always reveal your true thoughts and attitudes.
2. Be aware of your effect on others. We often use language to criticize and attack others. Some people are masters of doing this in disguise; others do it openly.
3. Emphasize the positive. Really masterful communication doesn’t just depend on getting your message across or even clarifying what someone else is trying to say to you.
4. Don’t assume you’ve been understood. The history of relationships is littered with the history of misunderstood communications.
5. Know when to shut up. If you’ve ever attended a workplace meeting, you’ll know how hard it is to say nothing.
6. Don’t interrupt. If you’ve ever eavesdropped on a conversation between two people, you’ll probably have noticed that, instead of there being a progression of ideas building one on top of the other, most people talk over one another.
7. Don’t gossip. Gossip is a particularly pernicious form of communication. It is idle, often indulged in merely to pass the time, and serves no real purpose other than to make ourselves feel better at the expense of others.
Working on improving your communications is a broad-brush activity. You have to change your thoughts, your feelings, and your physical connections. That way you can break down the barriers that get in your way and start building relationships that really work. Communicate with others like rays of sunshine, not poisoned arrows.
Excellent man.... Such a wonderful meaning...... Will try to adopt those lines....
ReplyDeleteReally very true....if we follow all the above rules then success wud be welcoming us with open arms.
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